At Dinosaw, we are committed to delivering high-quality cutting tools and services to customers throughout the Northeast, Mid-Atlantic, and beyond. Please review our shipping policy below for details on delivery areas, timelines, and carriers.

Service Area & Delivery Methods

  • Local Pickup & Delivery:
    For customers located in our primary service area — including New England, the Mid-Atlantic, and parts of the Midwest (Maine to South Carolina, West Virginia, Ohio) — Dinosaw offers weekly pickup and delivery through our in-house team. This ensures fast, reliable, and personal service.
  • Nationwide & International Shipping:
    For customers outside our local pickup/delivery area, we ship products and tools via UPS and FedEx. You can expect reliable transit times and tracking options provided upon shipment.

Processing & Handling Times

  • In-House Pickup/Delivery: Scheduled weekly according to your location.
  • Shipped Orders: Orders are typically processed and shipped within 2–3 business days after confirmation, unless otherwise specified.

Shipping Rates

  • In-House Delivery: Rates may vary depending on the volume and frequency of service. Please contact us for a custom quote.
  • UPS/FedEx Shipping: Calculated at checkout based on order weight, size, and destination. Any applicable shipping charges will be displayed prior to finalizing your order.

Tracking & Notifications

For all shipped orders, a tracking number will be provided once your package has left our facility. You will receive an email confirmation with tracking details so you can monitor delivery progress.

Damaged or Lost Shipments

If your order is damaged in transit or does not arrive, please contact us within 5 business days of the expected delivery date. We’ll assist in filing a claim with the carrier and work with you to provide a replacement or solution as needed.

Questions?

For any questions about shipping, delivery schedules, or special shipping requests, please contact our customer service team.